Stormossen is responsible for emptying the following waste containers:

• biowaste
• multi-compartment containers
• package waste (metal, glass, carton and plastic packages) and batteries

If the waste bins mentioned have not been emptied, please contact logistiikka@stormossen.fi or 010 320 7676.

If the emptying concerns mixed waste (combustible waste) or paper, contact your own waste transportation company.

The longest possible emptying interval for biowaste and multi-compartment containers is two weeks during the summer (April–October) and four weeks during the winter (November–March). This has been established by Vaasa Region’s Waste Committee in waste management regulations. The standard emptying interval for biowaste in single-family homes and small houses is two weeks year-round. If you want to extend the emptying interval to four weeks during the winter, you need to send the following information: the names of all adult persons in the household, address, and contact person’s phone number via email to logistik@stormossen.fi.

The emptying interval for mixed waste (combustible waste) can be extended if biowaste is sorted separately from the mixed waste. The longest possible emptying interval is 12 weeks. If you live in Area A, you can notify your own mixed waste transporter directly about the extended emptying interval. If you live in Area B and sort biowaste, you need to apply for an extended emptying interval from the Waste Committee.

In housing companies, the property manager ensures that the emptying intervals are optimal in relation to the amount of waste and notifies about the need for changes. If you notice that emptying intervals need to be changed, contact the property manager or the chairman of your housing company.

Yes. Property-specific waste transport can be paused for a certain period if a property that is used year-round is unused due to vacation or another reason. The waste container must be emptied directly before the pause in waste transport.

Interruption concerning mixed waste (combustible waste):

The first interruption in the emptying of the waste container lasting under three (3) calendar months should be notified to the waste transport company. The waste transport company has the right to agree on one (1) such interruption per calendar year for residential properties. If there is more than one (1) interruption for the same property, or if the interruption duration is longer than three (3) calendar months, an exception must be applied for to the Waste Committee in good time, at least three (3) weeks before the interruption.

Interruption concerning biowaste:

The first interruption in the emptying of the waste container lasting under three (3) calendar months should be notified to Stormossen. Stormossen has the right to agree on one (1) such interruption per calendar year for residential properties. If there is more than one (1) interruption for the same property, or if the interruption duration is longer than three (3) calendar months, an exception must be applied for to the Waste Committee in good time, at least three (3) weeks before the interruption.

The Waste Committee application form for waste management interruption can be found via this link (in Finnish). Interruptions to be reported to Stormossen should be sent by email to logistiikka(a)stormossen.fi.

Here you will find a list of the transport companies that collect biowaste in different areas by postal codes. If you have problems or want to change the emptying interval, contact Stormossen by sending an email to logistiikka@stormossen.fi or by calling 010 320 7676.

According to waste management regulations, the emptying interval for biowaste can be no longer than two weeks in the summer (April–October) and no longer than four weeks in the winter (November–March). The reason for such frequent emptying intervals is that biowaste often smells and can attract animals and vermin to the bin.

The emptying interval is two weeks as a standard. If you would like to extend the emptying interval during winter, please contact Stormossen by e-mail logistiikka@stormossen.fi.

Emptying can also be done with the interval of one week if necessary. The options are one, two or four weeks.

According to waste management regulations, the  property’s occupant is responsible for arranging the transport of mixed waste in Stormossen’s operating area. Contact the approved transport companies.

The transport company invoices the transport fee for mixed waste and, as of January 1, 2023, Stormossen invoices the treatment fee for mixed waste.

All properties must have a container for mixed waste (combustible waste). The container can also be shared with a neighbour.

Unnecessary emptying means that an attempt was made to empty the waste container, but it failed for one of the following reasons:

• The waste container was filled in violation of the waste management regulations, for example, it is too heavy or filled with waste that does not belong in the container.
• The waste container is damaged.
• The waste container could not be found at the property, or the property or waste point could not be found with the given driving instructions.
• The waste container is locked or in a locked space, and the lock is not compatible with Stormossen’s key set or a key has not been provided to the transporter.
• The waste container cannot be emptied despite normal efforts due to icing.
• The road to the waste container, which the property is responsible for maintaining, is not in a passable condition or is in such poor condition that the vehicle could be damaged or the driver’s safety compromised.
• There is a locked gate on the road to the property, preventing access to the property.
• There are traffic obstacles or stray animals on the road to the property that prevent the emptying of the waste container.
• The container, the operating environment, or another circumstance is in violation of waste management regulations.

For unnecessary collection in the above-mentioned situations, no treatment fee is charged, only the transport fee.