When moving, it is important to also notify Stortmossen about the changes. The new address or contact details must be notified to Stormossen at least three weeks before the property is handed over to a new owner. Retroactive compensation for any incurred waste fees is not granted.

Fill in the moving form or contact Stormossen’s customer service.

When moving, the following information must be provided to Stormossen:

• Moving date. The resident pays the basic fee (eco-charge) until the end of the month in which they still reside in the old apartment. Mixed waste handling fees and any biowaste emptying fees are billed up to the moving date. Please note that a change of ownership must be notified to Stormossen at least three weeks in advance. Retroactive compensation is not granted.
• New address (including outside Stormossen’s operating area). Mixed waste handling fees and any biowaste emptying fees are billed by Stormossen retrospectively. If paper billing is used, the invoice will find its way directly to the correct address. If an email invoice or e-invoice is used, a new address is not necessarily needed if it is outside Stormossen’s operating area.
• The contract for mixed waste (combustible waste) transportation must be cancelled. The notification is made directly to the transport company that empties the property’s mixed waste. Stormossen cannot terminate mixed waste emptying services.
• When moving to Stormossen’s operating area, fill out the moving notification or contact customer service well in advance to ensure that waste management starts operating immediately.

When you submit a moving notification to Stormossen, you can choose waste bins at the same time. You can also order bins and adjust their emptying schedules via the joint e-service of Stormossen and the Waste Committee of the Vaasa region.

Stormossen’s logistics department is available Mon–Fri from 9 a.m. to 3 p.m. by email at logistik@stormossen.fi or by phone 010 320 7676.

In rental agreements, the landlord and tenant can agree on who is responsible for the costs of waste management. If not otherwise specified, the invoice is primarily sent to the waste producer, i.e. the resident.

Tenants must notify their moving date and new address in advance for retrospective billing. A new tenant must notify the move-in date.

If the landlord is responsible for waste management fees, the landlord must inform Stormossen.

Property-specific waste transport can be paused for a certain period if a property that is used year-round becomes unused due to vacation or other reasons. The waste container must be emptied directly before the pause in waste transport.

Make sure the application is sent in good time, at least three (3) weeks before the interruption. More information is found below.

The first interruption in the emptying of the waste container lasting under three (3) calendar months should be notified to the waste transport company. The waste transport company has the right to agree on one (1) such interruption per calendar year for residential properties. If there is more than one (1) interruption for the same property, or if the interruption duration is longer than three (3) calendar months, an exception must be applied for to the Vaasa Region Waste Committee.

Fill in the application (in Finnish) in good time, at least three (3) weeks before the interruption.

The first interruption in the emptying of the waste container lasting under three (3) calendar months should be notified to Stormossen by e-mail logistik@stormossen.fi or phone 01013207676. Stormossen has the right to agree on one (1) such interruption per calendar year for residential properties. If there is more than one (1) interruption for the same property, or if the interruption duration is longer than three (3) calendar months, an exception must be applied for to the Vaasa Region Waste Committee.

Fill in the application (in Finnish) in good time, at least three (3) weeks before the interruption.